How can we help?
Pick the support channel that fits your situation — whether you're reading docs, opening a premium ticket, or asking a quick question on the WordPress.org.
Choose how to get help
Documentation
Step-by-step guides for every addon - installation, AI provider setup, bulk translation workflows and more.
- Installation & setup guides
- AI provider configuration
- Common troubleshooting
Submit a Ticket
Priority support for premium customers - raise a support ticket and get help from our expert developers within 24 hours.
- 24-hour response time
- Direct developer access
- Full ticket history
Free Community Support
Free help on the WordPress.org plugin support forum - open to all users of the free plugin versions.
- Free for everyone
- Public & searchable
- Community + team replies
Get help on the WordPress.org plugin forum
Each addon has its own free support forum on WordPress.org. Post a question, browse past threads, or report issues - our team checks in daily.
Free community support for AutoPoly. Post questions, search answered threads, or report bugs.
Visit Forum WordPress.org
Free community support for AutoTP. Post questions, search answered threads, or report bugs.
Visit Forum WordPress.org
Free community support for AutoMLP. Post questions, search answered threads, or report bugs.
Visit Forum WordPress.org
Free community support for LocoAI. Post questions, search answered threads, or report bugs.
Visit ForumPremium customers receive a reply within 24 hours on business days, often much faster. Free WordPress.org users typically get help within 48–72 hours from our team or the community on the plugin's support forum.
Free support runs on the WordPress.org plugin forums and is available to anyone using our free plugin versions. Premium support — included with any TranslateXYZ paid plan — gives you priority email tickets, direct access to our developers, and faster response times.
Plugin-specific docs live at /docs/ and cover installation, configuration, AI provider setup, and troubleshooting. Most common questions are answered there before you need to contact us.
Premium customers can submit bug reports via our ticket system at my.coolplugins.net. Free users can post bug reports on the WordPress.org plugin support forum — our team monitors all four plugin forums daily.
Yes — for custom AI provider integrations, white-labeling, or large-scale deployments, contact us via the premium ticket system or email [email protected] with your requirements.
All paid plans come with a 14-day money-back guarantee. Request a refund through the ticket system within 14 days of purchase and we'll process it without questions.
